Terms of use

1. Who we are

Tayso is run by Tayso Labs Pty Ltd (ABN 89 703 080 522), registered in New South Wales, Australia ("Tayso", "we", "us"). You can reach us at hello@gettayso.com. These terms cover gettayso.com, the Tayso iPhone app and the orders you pay for through Tayso. You agree to them when you tick the box to agree, or when you add a photo to start without an account, as the notice there says. Our privacy policy explains how we handle your personal information.

2. Who can use Tayso

You must be 18 or older. Your account is for you only. Keep your sign-in secure and tell us straight away if you think someone else has used it. One account per person. Creating extra accounts or guest sessions to get more free rooms, renders or referral rewards is not allowed.

You can also use Tayso without an account, as a guest. A guest session is for you only, in the browser you started it in. These terms apply to it as they do to an account, and in them "your account" includes a guest session. To keep what you make, save your design by signing in. We delete a guest session, and everything in it, after 30 days without use.

3. What Tayso does

Tayso suggests furniture and homewares for your room, and outfits for your occasions, from products sold by other stores. We only show products from the stores in Tayso, not every store or product on the market. Our design engine picks the products automatically, using the room details, budget and styles you give us. The picks are suggestions. You decide what to buy.

We check products against the measurements you give us. Every product size comes from the store's website, and stores can get sizes wrong or change them. Some sizes are read by AI from the store's product page or photos, and AI can make mistakes. We mark those in the app. "Fits" is a guide, not a promise. It means the size we have fits the measurements you gave us. It doesn't check doorways, stairs, delivery access or the exact spot in your room. Pieces marked "Check fit" don't have a size we can rely on. Before you buy anything, check its size on the store's page yourself, and measure carefully. If your measurements are wrong, our fit checks will be too.

Our wardrobe is a beta. It is new, and it will have gaps and mistakes while we improve it. For outfits, our design engine uses the occasion, budget and styles you give us. If you also give us your bust, waist and hips, we compare them with the store's own size chart for each piece and suggest a size. Where they fall between two sizes, we suggest the larger size, say so and link the store's size guide. Where we have no chart, we link the size guide. A size suggestion tells you which size on the store's chart matches your measurements. It can't tell you how a piece will look or feel on you, because fabrics and cuts vary. Charts can also be wrong or out of date, or differ between styles. Each size we suggest says where its chart came from. Where we read the chart from the store's published size guide with AI, the size line says so: "From store name's size chart, read using AI. Check the chart before you buy." AI can make mistakes. If a store gives us its chart directly, the line says "From store name's size chart". We only include shoes if you give us your shoe size, and only in that size. Before you buy, check the store's size guide and the size notes on its page, and measure carefully. If your measurements are wrong, our size suggestions will be too. We don't use body photos, and we don't show the pieces on you. Nothing in this section limits your rights under the Australian Consumer Law.

Product names, photos, prices, sizes, delivery and stock come from the stores. We show them as they were when we last checked, and they can change at any time. If you check out at a store, the store's own page and checkout are the final word. If you use Pay in one go, you pay the total price shown in our checkout when you pay (see section 4).

Room pictures, including renders of your photos, are visualisations made with AI. They show how a design could look. Colours, sizes and positions are close, not exact, and are not a promise about the products. Outfit boards put the stores' own product photos side by side. They show the pieces together, not how they will look on you.

4. Buying

Two ways to buy. Each item in your cart shows how you buy it: "Check out at store name" or "Pay in one go". One cart can hold both. Some items can only be bought with "Check out at store name". Before you pay, we show which applies to each item, who sells it to you and who ships it.

Checking out at a store. For items marked "Check out at store name", Tayso doesn't sell the products. When you check out, Tayso sends you to each store's own checkout with your pieces already in the cart. Some links may go through an affiliate network first, such as Commission Factory or Partnerize, which records that you came from Tayso. You buy directly from the store, on its website and under its own terms and privacy policy. The store is the seller. It is responsible for the product, payment, delivery, returns, refunds and warranties, and your consumer guarantees for the product are with the store.

Tayso adds no fees to your order. We may earn a commission from a store when you buy through Tayso. It never changes the price you pay. It doesn't affect which products we pick for you or whether we say a product fits your room. If we ever show a paid placement, we'll label it.

When you tell us you've placed an order, we use that to keep your cart and order list up to date. We don't see or store your payment details for store orders.

Pay in one go. For items marked "Pay in one go", Tayso Labs Pty Ltd is the seller. You pay us once for all of them, even if they come from several stores. Before you pay, our checkout shows the total price in Australian dollars, including GST and delivery. Our checkout runs on Shopify, and Shopify processes your payment. We don't see or store your full card details. Your card statement will show Tayso. We email you a receipt and tax invoice from Tayso Labs Pty Ltd.

When we accept your order. We accept your order when you pay. If a store can't supply an item after that, we'll tell you straight away. You can choose a full refund for that item or, if the store can still supply it later, to wait. Your rights under the Australian Consumer Law still apply.

Delivery. Each store packs and ships its own items to you for us, so your order can arrive in several deliveries. We show each store's delivery cost and estimated delivery time before you pay. We only deliver to addresses in Australia. If a delivery is late, lost or damaged, contact us. We'll manage it with the store and provide any remedy you're entitled to under the Australian Consumer Law.

Returns and refunds for Pay in one go. We manage your return and provide any remedy you're entitled to under the Australian Consumer Law. Eligible change-of-mind returns follow our published policy, set out below. Start a return from your Tayso orders, or email support@gettayso.com. Refunds come from us, back to your original payment method.

• Change of mind: starting a return. We offer at least this on every Pay in one go item, unless it was marked as excluded before you paid. Start your return within 30 days of the day the item is delivered. If your order arrives in several deliveries, each item's 30 days start when it arrives. We'll reply with where and how to send it back.
• Change of mind: sending it back. Send the item back within 14 days of our reply. You pay return postage. If you use a prepaid return label we send you, its cost comes out of your refund. Items must be unused, with any tags still on, and in their original packaging. Furniture must not be assembled.
• Change of mind: your refund. We refund the item's price to your original payment method once its store has it back. There are no restocking fees. Delivery costs aren't refunded for change of mind, unless you return everything in that delivery. If an item comes back used, damaged or incomplete, we may refund only part of its price, and we'll tell you why.
• Change of mind: exceptions. Made-to-order, custom, ex-display and hygiene items such as earrings, underwear, swimwear, mattresses and pillows can be excluded from change-of-mind returns, but only if the item is marked that way before you pay. Sale items aren't excluded unless they're marked. Faulty items are covered below, not by these rules.
• Faulty, damaged or not as described. Under the Australian Consumer Law, you can get a repair, replacement or refund. Which one depends on the problem. These rights can't be excluded, and they cover sale items. Return windows don't apply to faulty items. Tell us as soon as you can, with photos if you have them, and we'll arrange the remedy with the store.

Recalls. If a product you bought with Pay in one go is recalled, we'll contact you by email, using the details on your order, even if you've closed your account or unsubscribed from our other emails. We'll tell you what to do and what you're entitled to.

How we earn from Pay in one go. When you use Pay in one go, we buy each item from its store and sell it to you at the price we set, and we keep the difference. Neither this nor any commission we earn affects which products we pick for you, whether we say a product fits your room, or which size we suggest.

5. Rooms and renders

Tayso uses two kinds of credit. Designing a room uses one room credit. Swaps and removals are free, and so are your first 3 full redesigns of each room. After that, each full redesign uses one room credit. Rendering a design into your room photo uses one render credit. If a render fails, the render credit goes back to your account.

New accounts and guest sessions get free credits, and you can earn more. The current amounts and limits are shown in the app. When you save a guest session to an account, its free credits don't add to the account's. If the account is new, what the guest session used comes out of its free credits. Saving never uses credits an existing account already has. For example, you earn extra renders and a room when you pay for an order with Pay in one go (up to 3 order rewards in any 30 days). We can remove rewards for orders that are cancelled or refunded.

We may change the free credits and rewards we offer from time to time. Changes apply from then on. They don't take away credits already in your account, except rewards removed under this section, section 7 or section 9.

Credits have no cash value, can't be transferred or sold, and can only be used on Tayso.

6. Buying room packs

We plan to sell room packs. When we do, the price will be shown in Australian dollars, including any GST, before you pay. Payments on the web are handled by Stripe. If you buy in the iPhone app, Apple handles the payment and its refund process applies. Credits you buy don't expire while your account is open.

We don't give refunds if you simply change your mind. Your rights under the Australian Consumer Law are not affected. If our service has a major failure, you can cancel and get a refund for credits you bought and haven't used, or compensation for their reduced value. For a minor failure, we'll fix it within a reasonable time, and if we don't, you have the same choice.

7. Inviting friends

You can share your own invite link. When a friend signs up with it, they get an extra free room. When they design their first room, you get one too, up to 10 rewards. Only share your link with people who'd want it, and don't post it in ads, spam or places that don't allow it. Rewards from self-referrals, fake accounts or other abuse can be removed.

8. Your photos, room details and measurements

Your room photos, measurements and designs stay yours. You give us permission to store, copy and process them, and to share them with our service providers, so we can run Tayso for you. That includes sending your photo to Google's Gemini AI to read your room and design it, and your photo and the products in your design to make a render. This permission ends when you delete the photo or your account, apart from copies in backups until those backups expire. We don't sell your photos or use them in marketing without asking you first.

The same goes for the bust, waist and hips you give us for our wardrobe. They stay yours. We use them only to find your size on each store's chart and to pick pieces that come in it, and we don't share them with stores. You can change or delete them in the app at any time.

Only upload photos you took or have permission to use. If other people can be seen in a photo, make sure they're happy for you to upload it. Don't upload anything illegal, harmful or that isn't a room.

You can delete a room photo in the app at any time. Renders already made from it stay with that room until you ask us to delete them or close your account. You can save and share renders of your own room for personal use.

9. Using Tayso fairly

Don't misuse Tayso. That includes trying to get around limits or security, copying or scraping our site or designs with automated tools, overloading our systems, or using Tayso to break the law or another store's terms. If an account breaks these terms, we can remove rewards, or suspend or close the account. We'll act in proportion to the problem, and we'll tell you why unless the law or safety stops us.

10. Our content

The Tayso name and logo, our site, app, software and design tools belong to us or our licensors. Store names, product photos and descriptions belong to the stores or their owners. Showing a store's products doesn't mean the store endorses Tayso. Some stores may have an agreement with us, for example to supply products for Pay in one go or to pay us commission. You can use Tayso for your own home. Don't copy or resell it.

11. Our responsibility to you

Our services come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure with our service, you are entitled to cancel and get a refund for the unused part, or to compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. Nothing in these terms limits those rights.

Products we sell you with Pay in one go also come with these rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any warranty a store or maker gives with a product is in addition to these rights.

We work to keep Tayso running and accurate, but we can't promise it will always be available or free of errors. Apart from your rights above, and as far as the law allows: for items you buy at a store's own checkout, we aren't responsible for the products, prices, stock, delivery or anything else the store does, which are the store's responsibility; we aren't responsible for loss that wasn't reasonably foreseeable; and, except for claims about products we sell you with Pay in one go (including their delivery), our total liability to you is limited to the greater of A$100 and what you paid us in the 12 months before the claim. These limits don't apply to loss caused by our fraud, wilful misconduct or gross negligence, to death or personal injury caused by our negligence, or to a breach of privacy law by us. The same limits apply to any claim we make against you, except for loss you cause through fraud or deliberate misuse of Tayso.

12. Closing your account

You can stop using Tayso at any time and ask us to delete your account and everything in it at hello@gettayso.com. If you use the iPhone app, you can also start this from the app. Unused free credits end when an account is closed.

Closing your account doesn't cancel Pay in one go orders. We still deliver them and handle their returns, refunds and warranty claims. We keep the order records the law requires, for example for tax and company law, after your account is closed. We also use the contact details on them to tell you about a product recall.

We can close an account under section 9, or stop offering Tayso with reasonable notice. If we close your account when you haven't broken these terms, or we stop offering Tayso, we'll refund credits you bought and haven't used.

13. Changes to these terms

We may update these terms as Tayso changes, for example when we add features, or when the law or our providers require it. If a change could disadvantage you, we'll give you reasonable notice by email or in the app before it takes effect. If you don't agree, you can close your account before then, and we'll refund credits you bought and haven't used. Changes don't apply to a Pay in one go order you've already placed. That order stays under the terms that applied when you placed it, including their returns terms.

14. iPhone app

If you use the Tayso iPhone app, Apple's standard licence terms for App Store apps also apply. Apple isn't a party to these terms and isn't responsible for Tayso or its content. We are.

15. General

We can transfer these terms to a company that takes over Tayso, as long as your rights aren't reduced. If part of these terms can't be enforced, the rest still applies.

16. The law that applies

These terms are governed by the law of New South Wales, Australia. If you have a problem, contact us first at hello@gettayso.com and we'll try to fix it. You can also contact your state or territory consumer protection agency, or bring a claim in a court or tribunal where you live.