Returns and refunds
Every product on Tayso comes from an independent brand. How a return works depends on how you paid.
Bought at a brand's own checkout
You tapped Check out at the brand in your cart and paid on the brand's website. The brand's checkout, returns policy and customer support apply.
Before you go to a brand's checkout, your cart links to that brand's returns policy, often with a short summary. The full policy on the brand's website is the final word.
To start a return, open your Tayso orders and tap Start a return. It opens the brand's returns page. If you get stuck, email us at support@gettayso.com and we'll help.
Faulty, damaged or not what you ordered?
Under the Australian Consumer Law, you can get a repair, replacement or refund. Which one depends on the problem.
These rights can't be excluded, and they cover sale items. Brand return windows don't apply to faulty items.
Contact the brand, or email us at support@gettayso.com and we'll help.
Questions
Email us at support@gettayso.com.
Nothing on this page limits your rights under the Australian Consumer Law.